Skip to content
- COVID is still prevalent in our community. We need to continue to decrease the risk for our patients, staff, ourselves, and everyone’s family. We have vulnerable patients in our practice we need to protect. With this in mind, we have changed the way we assess and treat our patients.
- Patients can contact us by phone or email. Staff will be answering messages and responding as usual. Your doctor will determine if you need to be assessed virtually by phone, video, email, or in person. All phone, video and in person visits are OHIP covered. We will endeavour to use virtual assessments if possible to minimize COVID risk for all of us. This may mean being contacted by phone, video or email first, then booked in for an in person procedure or assessment.
- If you show up at the office without an appointment you will not be seen. Staff will unlock the door to let booked appointments in.
- To keep everyone safe, only one doctor and one staff are working in the office at a time. No one with COVID symptoms, who have been in contact with others with COVID or symptoms, or who have been travelling out of the country or out of the province in the last 4 weeks will be seen in the office.
- You will be asked to wait in your car to be called or texted to come up. We will have no one waiting in the waiting room. Your temperature will be taken and you will have to sanitize your hands.
- You MUST be wearing a mask. If you have no mask you must put one on. Masks cover from nose to chin please.
- Patients must come on their own, unless they need a caregiver. Children must come with only one parent, unless otherwise determined by staff.
- Do not bring or be eating food at your appointment. Try to leave excess bags and clothing in your car.
- The doctor and staff will be wearing masks, and possibly face shields. Please listen to the staff who will direct you what to do, and where to go. They have plexiglass set up for their protection at their desk.
- If you are put in a room, please sit only where you are assigned, and refrain from touching other surfaces. Everything patients touch, and everything your clothes or property touches will be cleaned before the next patient comes in.
- KEEP YOUR MASK ON IN THE ROOM. DO NOT TAKE IT OFF UNLESS THE DOCTOR ASKS YOU TO.
- The longer you are in the office and the more discussion that occurs increases the chance of COVID transmission. If you have things to discuss or new issues please email or leave a phone message so that we can address that at another time. Discussions are better done by phone, video or email at this time.
- Because appointments will be different, and cleaning will have to occur between patients, we ask that you endeavour to arrive on time or you may have to be rebooked. Obviously we cannot have as many in person appointments as we had in the past, but we will have more telephone and video appointments. We also cannot accommodate extra people at your appointment.
- Together we can decrease the risk of COVID for all of us.
